Frequently Asked Questions

Everything you need to know about outfitting your best friend.

How do I find the right size for my dog?

We provide a detailed size guide on every product page. We recommend measuring your dog's neck, chest girth, and back length to ensure a perfect fit for our premium apparel.

What is your return policy for pet fashion?

We offer a 30-day return policy for all unworn items in original packaging. Please ensure the item is free of pet hair and odors to be eligible for a full refund.

How long does shipping take?

Domestic orders are typically processed within 1-2 business days and arrive within 5-7 business days. Expedited shipping options are available at checkout.

Are your dog clothes machine washable?

Most of our hoodies and shirts are machine washable on a gentle cycle. For our leather harnesses and specialty coats, we recommend spot cleaning with a damp cloth.

Do you offer international shipping?

Yes, Big Dog Pet Supply ships worldwide. International delivery times vary by location, typically ranging from 10 to 21 business days.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.